Service Call Placement
ISP eliminates the need for users to contact multiple sources, using different phone numbers and web sites for service calls. With ISP’s portal, the click of a mouse opens a ticket with our service partner whether the equipment is located in New York or the Netherlands. Direct links with our partner call centers ensure SLA’s are not diluted.
Every call placed is simultaneously copied to your ISP account manager who follows the progress of the ticket from start to finish.
The ISP account manager’s contact information is listed on the portal along side all contract information.
The portal also lists serial number specific technical support toll free numbers direct to the service provider help desk for your convenience.